End-User License Agreement

1. The Service

This End-User License Agreement (the “Agreement”) is between you (“you” or “Customer”) and Technovault Inc. (“Technovault”, “we”, or “us”), and governs your use of the Technovault service at technovault.com (the “Service”). By signing in or using the Service, you also agree to our Privacy Policy and Data Processing Addendum.

Technovault provides cloud-based backup of QuickBooks Online (“QBO”) company data, point-in-time restore of that data back into your QBO company, change-audit reporting between snapshots, bookkeeping-insight analyses, and Technovault AI — an AI assistant that answers questions about your books from your backups (see Section 8). All features are bundled in a single product (“Technovault for QuickBooks Online”). The Service connects to your QBO company through Intuit’s OAuth API, retrieves a copy of your data, and stores encrypted snapshots in our cloud storage. Restore operations write to your live QBO company (see Section 7). Technovault AI never writes to your QuickBooks company — it reads from your backups only.

Attachment file bodies are not included in the backup. The Service backs up the attachment metadata Intuit returns through its API (file names, MIME types, and the references that link an attachment to the record it documents) but does NOT back up the underlying file contents (PDFs, images, receipts, scanned documents). A restore from a Technovault backup will recreate attachment metadata where the QBO API permits but will not restore the file bodies themselves; you are responsible for retaining your original attachment files if you need them.

2. Eligibility and accounts

To use the Service you must (a) have, or act for someone who has, an active QuickBooks Online subscription, (b) be authorised to grant or receive access to the QBO company in question, and (c) be at least the age of majority in your jurisdiction. You sign in to your own Technovault account with an emailed single-use link; we do not issue passwords. One authorised QBO administrator connects a company through Intuit OAuth; that administrator (or another company admin) may then invite additional members, each with their own Technovault account and a per-member access level. Company admins are responsible for the members they invite.

3. Authorization for companies you connect on behalf of others

If you connect or authorize access to a QBO company on behalf of a client or any third party (for example, as an accountant or bookkeeper), you represent and warrant that you have all authority, consent, agency authority, contractual rights, and professional authorization necessary to grant Technovault access and to instruct Technovault to back up, store, restore, analyze, process, and delete that data. You are responsible for providing all required notices to, and obtaining all required consents from, that client, and you will indemnify Technovault for claims arising from a lack of such authority or from misuse of client data, except to the extent caused by Technovault’s own breach of this Agreement, the DPA, or applicable law. When connecting a company you may be asked to confirm that you are authorized to do so.

4. Licence

Subject to this Agreement, Technovault grants you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your internal business purposes during your active subscription or trial. You may not (i) resell, sublicense, or provide the Service to third parties as a service bureau; (ii) reverse-engineer or attempt to derive the source code of the Service; (iii) use the Service to build a competing product; or (iv) remove or obscure proprietary notices.

5. Subscriptions, trials, and billing

The Service is offered on a subscription basis as a single product (“Technovault for QuickBooks Online”) at a flat per-company price, with all features bundled (backup, restore, change-audit, bookkeeping-insight analyses, and Technovault AI). New subscriptions include a 30-day free trial that converts automatically to a paid subscription unless cancelled before the trial ends. Billing is processed by Stripe; by subscribing you authorise recurring charges to your payment method until cancellation. You can cancel at any time from the Billing page in the Service; cancellation takes effect at the end of the paid period. Fees already paid are non-refundable except where required by law.

Each subscription includes a monthly Technovault AI usage allowance. Optional AI plans add to that allowance for a flat monthly price; each plan renews monthly on its own subscription date, may be cancelled at any time effective at period end, and unused allowance expires at each monthly reset without refund, credit, or rollover. Current usage and allowance are always shown in the Service.

6. Customer Data

As between you and Technovault, you own the data we retrieve from your QBO company and store on your behalf (“Customer Data”). You grant Technovault a limited licence to host, copy, transmit, encrypt, analyse, restore, and otherwise process Customer Data solely to operate, secure, support, and improve the Service for you, and as you instruct. For Customer Data, you are the controller / business and Technovault is a processor / service provider; our processing is governed by our Data Processing Addendum, which is incorporated into this Agreement, and described in our Privacy Policy. Technovault does not sell Customer Data, share it for cross-context behavioural advertising, use it to train models for other customers, or use it to build profiles unrelated to providing the Service. The Privacy Policy does not grant Technovault broader rights to use QBO data than this Agreement and the DPA.

7. Restore

The Service can restore backed-up data into your live QBO company. Restore operations may modify or create production records in QuickBooks. Before a restore executes, you are responsible for reviewing and approving the target company, the restore point, the record types, and the previewed changes, and for confirming the restore instructions are correct. Applying a restore additionally requires a fresh verification code emailed to you, and a pre-restore snapshot is captured so the restore itself can be reversed. The QBO API may not permit perfect reconstruction of every object, timestamp, attachment, relationship, audit trail, or deleted item, and restore capability depends on Intuit API availability and limits. Technovault does not warrant that all QBO data can be backed up or restored exactly.

8. Technovault AI and bookkeeping-insight analyses

Technovault AI answers questions about your books. When you ask a question, your question and the ledger excerpts needed to answer it are sent to the AI engine provider you select for that question; each engine's provider and processing location are shown in the engine picker and on our Sub-processors page, a company administrator may disable any engine for the whole company, and we do not permit any provider to use your data to train models. You may subscribe to have a report emailed to you on a schedule; doing so requires accepting an explicit warning about the inherent security risks of email. Technovault AI is read-only: it cannot create, modify, or delete anything in your QuickBooks company.

Analyses and AI answers are generated from your own Customer Data, for your use only. Outputs are AI-generated or rule-generated content that may be incomplete or inaccurate; they are provided for information only, are not accounting, tax, legal, audit, investment, or other professional advice, and must not be relied upon without independent verification. You remain responsible for your business and accounting decisions.

9. Acceptable use

You agree not to use the Service to (a) violate any law or regulation; (b) infringe the rights of any third party; (c) upload or process data you are not authorised to access; (d) interfere with or disrupt the Service or its underlying infrastructure; or (e) attempt to gain unauthorised access to any account, system, or data.

10. Third-party services and sub-processors

The Service relies on third-party platforms including Intuit (for QBO access), Stripe (for billing), Cloudflare (for hosting and storage), and the AI engine providers you select (Anthropic, OpenAI, DeepSeek). Your use of those platforms through the Service is subject to their own terms. A current list of our sub-processors is on our Sub-processors page. Technovault is not responsible for the availability, performance, or actions of third-party platforms, and the Service may be unavailable when those platforms are. Technovault is not affiliated with, endorsed by, or sponsored by Intuit Inc., Anthropic PBC, OpenAI LLC, Google LLC, or DeepSeek.

11. Termination and deletion

You may terminate this Agreement at any time by cancelling your subscription, disconnecting any QBO companies you have connected, or using Delete All Data to erase the QBO data we hold. We may suspend or terminate your access if you materially breach this Agreement, if required by law, or if continued service would create undue risk to Technovault or other customers. On termination, your licence to use the Service ends and Customer Data is deleted according to the retention practices described in our Privacy Policy.

Technovault does not offer deletion of your account itself. Where a financial transaction has occurred, we are legally obligated to retain billing, payment, and tax records for the period required by law, and your account remains active so you can reconnect and access past invoices. Delete All Data removes the Customer Data we hold but does not remove these retained financial records.

We also retain operational and access logs (such as sign-ins, restores, and deletions) to comply with applicable law and for our mutual protection. These are kept as security records and are not removed by Delete All Data.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or produce specific results. Technovault is a backup convenience and is not a substitute for your own records, for maintaining records required by law, or for the QuickBooks Online service itself. You are responsible for validating your backup coverage.

13. Limitation of liability

To the maximum extent permitted by law, Technovault and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or relating to your use of the Service, even if advised of the possibility of such damages. Technovault’s total aggregate liability for any claim arising out of or relating to this Agreement will not exceed the fees you paid to Technovault in the 12 months preceding the event giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Technovault and its officers, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable legal fees) arising out of (a) your breach of this Agreement, (b) your Customer Data, (c) your use of the Service in violation of applicable law or third-party rights, or (d) your connection of a company on behalf of another without sufficient authority (see Section 3).

15. Governing law

This Agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The courts located in Vancouver, British Columbia have exclusive jurisdiction over any dispute arising out of or relating to this Agreement, and you consent to that jurisdiction.

16. Changes to this Agreement

We may update this Agreement from time to time. When we do, we will update the effective date above. Material changes will be communicated by email or through the Service. Continued use of the Service after a change takes effect constitutes acceptance of the updated Agreement.

17. Contact

Technovault Inc.
329 Howe Street, #2239
Vancouver, BC V6C 3N2, Canada
support@technovault.com