End-User License Agreement

1. The Service

Technovault provides cloud-based backup of QuickBooks Online (“QBO”) company data, point-in-time restore of that data back into your QBO company, change-audit reporting between snapshots, and optional AI-driven analysis (the “CFO” product). The Service connects to your QBO company through Intuit’s OAuth API, retrieves a copy of your data, and stores encrypted snapshots in our cloud storage. Restore operations write to your live QBO company (see Section 7).

2. Eligibility and accounts

To use the Service you must (a) have, or act for someone who has, an active QuickBooks Online subscription, (b) be authorised to grant access to the QBO company you connect, and (c) be at least the age of majority in your jurisdiction. Authentication is provided exclusively through Intuit OAuth; we do not issue separate Technovault passwords.

3. Authorization for companies you connect on behalf of others

If you connect or authorize access to a QBO company on behalf of a client or any third party (for example, as an accountant or bookkeeper), you represent and warrant that you have all authority, consent, agency authority, contractual rights, and professional authorization necessary to grant Technovault access and to instruct Technovault to back up, store, restore, analyze, process, and delete that data. You are responsible for providing all required notices to, and obtaining all required consents from, that client, and you will indemnify Technovault for claims arising from a lack of such authority or from misuse of client data, except to the extent caused by Technovault’s own breach of this Agreement, the DPA, or applicable law. When connecting a company you may be asked to confirm that you are authorized to do so.

4. Licence

Subject to this Agreement, Technovault grants you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your internal business purposes during your active subscription or trial. You may not (i) resell, sublicense, or provide the Service to third parties as a service bureau; (ii) reverse-engineer or attempt to derive the source code of the Service; (iii) use the Service to build a competing product; or (iv) remove or obscure proprietary notices.

5. Subscriptions, trials, and billing

The Service is offered on a subscription basis with two products: Backup and CFO. New Backup subscriptions include a 30-day free trial that converts automatically to a paid subscription unless cancelled before the trial ends. Billing is handled by Stripe; by subscribing you authorise recurring charges to your payment method until cancellation. You can cancel at any time through the Stripe customer portal linked from your dashboard. Fees already paid are non-refundable except where required by law.

6. Customer Data

As between you and Technovault, you own the data we retrieve from your QBO company and store on your behalf (“Customer Data”). You grant Technovault a limited licence to host, copy, transmit, encrypt, analyse, restore, and otherwise process Customer Data solely to operate, secure, support, and improve the Service for you, and as you instruct. For Customer Data, you are the controller / business and Technovault is a processor / service provider; our processing is governed by our Data Processing Addendum, which is incorporated into this Agreement, and described in our Privacy Policy. Technovault does not sell Customer Data, share it for cross-context behavioural advertising, use it to train models for other customers, or use it to build profiles unrelated to providing the Service. The Privacy Policy does not grant Technovault broader rights to use QBO data than this Agreement and the DPA.

7. Restore

The Service can restore backed-up data into your live QBO company. Restore operations may modify or create production records in QuickBooks. Before a restore executes, you are responsible for reviewing and approving the target company, the restore point, the record types, and the previewed changes, and for confirming the restore instructions are correct. The QBO API may not permit perfect reconstruction of every object, timestamp, attachment, relationship, audit trail, or deleted item, and restore capability depends on Intuit API availability and limits. Technovault does not warrant that all QBO data can be backed up or restored exactly.

8. CFO / AI analysis

If you use the CFO product, AI-driven analysis is generated from your own Customer Data, for your use only. CFO outputs may be incomplete or inaccurate and are provided for information only. They are not accounting, tax, legal, audit, investment, or other professional advice, and you remain responsible for your business and accounting decisions. Any AI provider we use is disclosed on our Sub-processors page, and we do not use your data to train models for other customers.

9. Acceptable use

You agree not to use the Service to (a) violate any law or regulation; (b) infringe the rights of any third party; (c) upload or process data you are not authorised to access; (d) interfere with or disrupt the Service or its underlying infrastructure; or (e) attempt to gain unauthorised access to any account, system, or data.

10. Third-party services and sub-processors

The Service relies on third-party platforms including Intuit (for QBO access and identity), Stripe (for billing), and Cloudflare (for hosting and storage). Your use of those platforms through the Service is subject to their own terms. A current list of our sub-processors is on our Sub-processors page. Technovault is not responsible for the availability, performance, or actions of third-party platforms, and the Service may be unavailable when those platforms are. Technovault is not affiliated with, endorsed by, or sponsored by Intuit Inc.

11. Termination and deletion

You may terminate this Agreement at any time by cancelling your subscription, disconnecting any QBO companies you have connected, or using Delete All Data to erase the QBO data we hold. We may suspend or terminate your access if you materially breach this Agreement, if required by law, or if continued service would create undue risk to Technovault or other customers. On termination, your licence to use the Service ends and Customer Data is deleted according to the retention practices described in our Privacy Policy.

Technovault does not offer deletion of your account itself. Where a financial transaction has occurred, we are legally obligated to retain billing, payment, and tax records for the period required by law, and your account remains active so you can reconnect and access past invoices. Delete All Data removes the Customer Data we hold but does not remove these retained financial records.

12. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or produce specific results. Technovault is a backup convenience and is not a substitute for your own records, for maintaining records required by law, or for the QuickBooks Online service itself. You are responsible for validating your backup coverage.

13. Limitation of liability

To the maximum extent permitted by law, Technovault and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or relating to your use of the Service, even if advised of the possibility of such damages. Technovault’s total aggregate liability for any claim arising out of or relating to this Agreement will not exceed the fees you paid to Technovault in the 12 months preceding the event giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Technovault and its officers, directors, employees, and agents from any claim, demand, loss, or expense (including reasonable legal fees) arising out of (a) your breach of this Agreement, (b) your Customer Data, (c) your use of the Service in violation of applicable law or third-party rights, or (d) your connection of a company on behalf of another without sufficient authority (see Section 3).

15. Governing law

This Agreement is governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The courts located in Vancouver, British Columbia have exclusive jurisdiction over any dispute arising out of or relating to this Agreement, and you consent to that jurisdiction.

16. Changes to this Agreement

We may update this Agreement from time to time. When we do, we will update the effective date above. Material changes will be communicated by email or through the Service. Continued use of the Service after a change takes effect constitutes acceptance of the updated Agreement.

17. Contact

Technovault Inc.
329 Howe Street, #2239
Vancouver, BC V6C 3N2, Canada
support@technovault.com